Environment

Climate change

The PayPoint Group is a low impact, low carbon intensive business. We remain committed to improving our environmental impact as demonstrated by the commitments and actions outlined on pages 36 and 37.

Our GHG emissions 

In this section we report on all required GHG emissions in accordance with the Companies Act 2006 (Strategic Report and Directors’ Report) Regulations 2013. The Streamlined Energy & Carbon Reporting (‘SECR’) regulations came into effect on 1 April 2019 and we follow the guidelines to comply with these regulations.

We report using a financial-control approach to define our organisational boundary. A range of approaches can be taken to determine the boundaries of an organisation for the purposes of GHG reporting, including financial control, operational control or equity share.

In line with our climate strategy, tonnes CO2 per employee in our own operations (scope 1 and 2) reduced during the year by a further 67% from 0.24 to 0.08 tonnes CO2e per employee, demonstrating significant progress towards our target of achieving net-zero in our own operations by 2030.

All gas and electricity used in the Welwyn Garden City and Haydock offices is now carbon-neutral/ renewable. We introduced new hybrid company cars to our car fleet in April 2023, replacing diesel cars and petrol hire cars and have installed electric charging points at our offices in Welwyn Garden City. During the year we also rolled out an electric/ hybrid car leasing scheme to all employees and continue to promote sustainable travel options including cycle to work, car sharing and the use of public transport where viable. Our Salesforce platform optimises the journeys of our field team and we continue to seek options to reduce their CO2 emissions even further.

Our latest phase 3 Energy Saving Opportunity Scheme assessment was completed in May 2024 (the last assessment was completed in November 2019) and we are using this to identify and implement actions to further reduce energy usage.

Energy consumed for the year ended March 2024 under scope 1 was 319k kWh and under scope 2 was 1,132k kWh.

Scope 3 emissions increased during the year as a result of the inclusion of a full year of data for Love2shop and the purchase and use of additional products as we continue to grow our terminal estate. However, we can demonstrate progress in year with a 1% reduction in average energy usage per retailer network terminal following the introduction of PayPoint Mini and we expect to see a more significant reduction in future years as the roll out continues. Total emissions per employee decreased from 10.00 tonnes to 9.35 tonnes CO2.

We remain confident that we are making the progress necessary to achieve our overall objectives of achieving net-zero in our own operations by 2030 and net-zero across our entire value chain by 2040.

Natural resources

Water

We use water for domestic purposes such as washroom facilities. Our current measures to reduce usage include time-controlled taps and dishwashers and reduced-flush toilets.

Waste management

We recycle wherever possible, including paper, cans, plastic, cardboard, computer equipment and PayPoint terminals. 

Redundant equipment is recycled by ISO 27001 accredited firms which are certified by the Asset Disposal and Information Security Alliance (‘ADISA’). ADISA recycles as much of the equipment as possible. Any parts which are not recyclable are disposed of in line with the Waste Electric and Electronic Equipment Regulations 2013 (‘WEEE’). ATMs which have reached the end of their life are disposed of via Cennox. All surrounding materials are segregated into four key material types: metal; circuitry boards; wires; and WEEE. Cennox operates an internal recycling process for all of these materials with the exception of WEEE waste which is collected bytheir licensed waste carrier.

Innovation

Our innovative digital solutions support a reduction in our environmental impact. Recent examples include:

• Continued growth in our pioneering Counter Cash Service, a ‘cashback without purchase’ solution that enables cash withdrawals without the need for ATMs. This service is now enabled in 5,680 sites.

• Further expansion of our parcels service which enables carriers to reduce their journeys by delivering multiple parcels to a single store for collection.

Our Green Team of volunteers works with us to identify opportunities and implement sustainability initiatives in our offices. They promote sustainable practice throughout the office including recycling.

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