Account Information Services (AIS)

The invaluable financial data analysis tool

PayPoint’s Account Information Services (AIS) customer support tool helps you make better-informed financial decisions for your customers based on real-time data.

Our innovative AIS customer support tool supports our clients in making better informed decisions on their customers affordability. It can help you measure a suitability for discretionary credit, a payment freeze or a payment plan, for example, and will provide a clear view of when the best day of the month is to collect Direct Debits. We provide helpful reporting such as affordability scores, committed and necessary expenditures and much more to give an accurate and easy to consume view of your customers financial position.

Smarter financial decision-making

Using Open Banking standards and APIs, the tool connects to multiple banks and financial institutions. After obtaining the customer’s consent, real-time data from their account can be viewed. This includes transactional information, which is summarised into pre-defined spend categories including payment descriptions and amounts.

Our Customer Support Tool removes subjectivity around collating bank account data.

Categorisation of data

Convert banking transaction data into rich and valuable insights. Understand your customers income and spending behaviours. Use our proprietary categorisation engine to identify the category, merchant and location of individual bank transactions.

Our machine learning models help you better understand your customer’s income and spending patterns by accurately classifying incoming and outgoing transactions into specific categories. Use this data to make more informed risk decisions and help your customers understand where they’re spending to stay on top of their finances,

The data points that are analysed

Bank balance A simple numeric value showing the current balance of the customer’s account.
Approved overdraft The total amount of overdraft facility available to the customer.
Overdraft used Shown as a % of how much of the customer’s overdraft was used when the check was carried out.
Remaining spend This shows all other outgoings that are not considered necessary or committed.
Income All income generated over a three-month period.
Committed spend The total of all direct debits and standing orders in a customer’s account over a three-month period.
Necessary expenditure The total of supermarket, transport and petrol payments over a three-month period.
Recipient of benefits A simple ‘yes’ or ‘no’ as to whether a customer receives benefits.
Available residual balance The account balance remaining at the end of each month, including all income, minus all expenditure averaged over a three-month period.
Affordability Based on the balance of the customer’s account at the end of the month and if the position is improving or worsening.

The benefits of using AIS

Assess income and affordability data

When signing up or reviewing customers affordability, this tool will give you the information you need to assess finances accurately, for example, helping you decide if Direct Debit or prepaid tariffs is the best option in our energy sector or assessing affordability for effective tenancy sustainment.

Set debt repayment plans

Tailor individual repayment plans using the customer support tool to assess income and committed/necessary expenditure.

Review discretionary credit

The tool will help you make informed decisions for discretionary credit or payment freezes.

Optimise Direct Debit collections

By reviewing the data in the tool, you can assess the day of the month with the highest balance, creating a sustainable Direct Debit plan.

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