Customer payments made easy with PayByLink

What is PayByLink?

Our PayByLink product allows organisations to overlay traditional digital payments with capabilities to reach out to customers with care, engaging with customers sensitively and responsibly. It can be a standalone solution, or integrated with an existing CRM system. Businesses can send tailored, personalised SMS reminders containing a payment link to increase engagement and reduce payment friction. 

The global average open rate of SMS is 98%*, so offering a payment method that improves interaction with the customer will ultimately increase payment collection rates and improve the overall customer experience. 

Implementing PayByLink is quick and easy. This product can offer a perfect solution for contact centres issuing secure one-off payment links via SMS or email, without the added expense of ‘call masking’ services. It’s ideal for work from home call centres as it is a totally PCI secure service. Use for regular payment reminders to reduce arrears, particularly on small outstanding amounts that may often be uneconomical to chase. 

PayByLink Recurring Payments enables customers to decide whether to make a single, one-off payment, or set up a recurring payment on their account. Quick, easy and flexible payment plans take the strain out of arrears collections for both customer and business.