Since switching our contract to PayPoint we have been able to provide the same service to our customers at a much lower cost to our business; we have achieved savings of over 15% on an ongoing basis.
Simon McBurnie, Income & Payments Manager at East Ayrshire Council

What was the challenge?


East Ayrshire Council had a contract in place with The Co-Operative bank to take payments for rent, council tax and invoices across the Post Office and PayPoint networks.

The Co-Operative bank advised that they would be withdrawing from this market but East Ayrshire council were keen to continue a cash payment service for their customers.

Multi-channel payments: Cash in-store


PayPoint’s cash in-store service offers an excellent alternative payment method for clients and their customers.

All payments are logged and daily transaction files are made available 365 days a year, allowing clients to continuously record payments.

Each payment is settled within four days and our competitive rates mean our clients can save substantial costs on their transaction fees.

Cash remains a critical payment option for many people and with 99.7% of the UK’s urban population living with one mile of a PayPoint store, there is always somewhere convenient to pay.

PayPoint services can be found in a number of stores across the UK including major brands such as Asda, Co-op, Spar and Costcutter.

We were already taking payments across the PayPoint network, so when our contract with The CoOperative bank ended we were keen to ensure minimal disruption and a seamless transition for our customers. PayPoint not only helped to ensure continuity of service during the transitional period but have also saved us money; our contract is costing us 15% less than before.
Simon McBurnie, Income & Payments Manager, at East Ayrshire Council

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