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Retailer Handbook and Guides

To support you as a PayPoint Retailer we provide you with this Retailer Handbook and Guides for each of our services to provide you with some operational tips, processes, troubleshooting, standards and compliance advice. Please select the service you need below to download the relevant guide.

Retailer Handbook

Products

To support you as a PayPoint Retailer we provide you with this Retailer Handbook for each of our services to provide you with some operational tips, processes, troubleshooting, standards and compliance advice. Please select the service you need below to download the relevant guide.

Counter Cash
Retailer Compliance Guide
PayPoint Devices
SIMS
ATM Training Guides
Collect+
Explore our comprehensive guides for Counter Cash, featuring two essential resources: the PayPoint Mini Connect Counter Cash Retailer Guide and the PayPoint One Counter Cash Retailer Guide.
PayPoint Mini Connect Counter Cash Retailer Guide
PayPoint Mini Connect Counter Cash Retailer Guide
PayPoint One Counter Cash Retailer Guide
PayPoint One Counter Cash Retailer Guide
Within the retailer compliance guide, you will discover comprehensive information covering general care standards, identifying suspicious activity, managing Counter Cash transactions, recognizing and preventing crime and fraud, handling cash-out transactions, and supporting vulnerable customers.
Retailer Compliance Guide
PDF
Discover our guides for PayPoint devices, featuring two essential resources; the PayPoint One EPoS Retailer Guide and the PayPoint Mini & PayPoint Connect Retailer Guide.
PayPoint One guide
PDF
PayPoint Mini & PayPoint Connect
PayPoint Mini & PayPoint Connect
Translated Documents
PayPoint Mini and Connect Guide – Urdu
PDF
PayPoint Mini and Connect Guide – Indian Punjabi
PDF
PayPoint Mini and Connect Guide – Sinhalese
PDF
PayPoint Mini and Connect Guide – Gujurati
PDF
PayPoint Mini and Connect Guide – Hindi
PDF
PayPoint Mini and Connect Guide – Tamil
PDF
Explore our comprehensive guides for SIMs, offering information on commission structures and SIM reward bonuses.
SIM reward bonus and commissions
PDF
ATM guidance is tailored for both PayPoint Hyosung 5200 ATM and SS1416 models. These guides provide valuable information and strategies to optimise your ATM operations, ensuring smooth functionality and customer satisfaction.
PayPoint Hyosung 5200 ATM Hyosung guide
PDF
PayPoint ATM SS1416 guide
PDF
Explore our comprehensive guides for Collect+, including a user guide and a StoreScan app guide. These resources provide essential information and step-by-step instructions to help you effectively utilise Collect+ services in your store.
Collect+ user guide
PDF
StoreScan app guide
PDF